Refund policy

Last Updated: November 2, 2026

At BitcoinCrypto, customer satisfaction is important to us. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or an order confirmation must be provided.
The item must not be excluded from returns under applicable law.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: contact@bitcoincrypto.shop

Please include:

Your order number.
The reason for your return.
Photos of the product, if applicable.

Our support team will review your request and provide instructions on how to proceed.

Please do not send any items back before receiving return instructions from our team.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

We will review your case and work with you to find an appropriate solution, such as a replacement or refund, where applicable.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable, except where required by law.
We recommend using a trackable shipping service for returned items.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used or damaged by the customer.
Items marked as final sale or non-returnable, where legally permitted.
Personalized or custom-made products, except where required by law.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@bitcoincrypto.shop.

Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may request a return according to our return policy.